This morning as my alarm sounded on my trusty Treo I accidentally dropped it from the bedside table onto the carpeted floor - less than a two foot drop. I’m sad to report it did not survive this fall. The light never came back on and when I called myself from my home phone I couldn’t answer it. Since today also marked the demise of our refrigerator (long story, don’t ask) I couldn’t get to the Sprint repair shop until late this afternoon.
They confirmed the worst - my phone is a goner. Thankfully, I have backed it up faithfully every week and synced it regularly. So, I’m not worried about recovering all my contacts (like my husband’s new cell phone number that I never memorized because it is so easy to just dial K-E-N and we’re in business) but I really can’t stand not having a phone. I feel disconnected and inaccessible. Which I am.
I have been paying my $7 per month insurance and so I’ll get a no-additional-cost replacement. But, are you ready for this…it could take 3 to 5 business days! Holy Crap - that could be January 7th!
I tried to ask the friendly, but ultimately not-so-helpful, repair store rep about a loaner phone. No dice. So I thought, well, I’ll buy a cheap phone to use as my back up phone. Nope. The least expensive option was $150. Thinking that maybe a pre-paid phone with my calls forwarded to it might work I asked about that. Sure, for 40 cents per minute.
Really this is quite annoying. I know perfectly well that the Sprint retail stores have Treo 700wx’s sitting on their shelves, but I have to acquire my replacement from a repair store. There is a chance I can get one from a different repair store 30 minutes drive away. If only I could call first to ask them if they have one in stock before I drive up there. No, I have to be there IN PERSON to find out.
Now I am really annoyed. What the &*#)#@$ is Sprint doing? Do they even realize how much this ticks me off? Or inconveniences me? This is craziness. Instead of being relieved that I made the right decision to get the replacement insurance and happily using up my shared minutes telling all my friends how great Sprint treated me I am blogging for perpetuity how annoyed they make me.
The really stupid part of all this is how un-capitalistic this is. We are in America right? Why can’t I buy a phone and use it on the network of my choice? It makes no sense at all that I have to get a certain piece of equipment from only a certain place. Someday we will look back on this and laugh at all the crap we had to put up with from the cell phone companies.
I’m not laughing yet. I’m too mad.
UPDATE:
I drove up to the Sprint repair store 30 minutes away. They were able to fix my phone by replacing the screen and the keyboard. Phew.